The maximum acceptable length of time that a system or application can be offline following a failure or disaster before the impact becomes unacceptable to the business.

The ability to connect to company systems, files, applications, or devices from outside the office. It allows employees to work securely from home, job sites, client locations, or while traveling, often using tools such as VPNs, cloud platforms, remote desktops, or secure identity-based access.

Measures to secure remote access to computers and networks against unauthorized access and cyber threats.

A technology used by MSPs to remotely monitor client endpoints, networks, and systems. RMM tools enable proactive maintenance, automated updates, and real-time alerts to identify and resolve issues before they cause downtime.

Describes how smoothly Autodesk Revit runs when teams are working on models, drawings, and project files. When performance is poor, users may experience slow load times, lag, crashes, syncing issues, or delays when working with large models.