Managed IT Services

Our Managed IT Maturity Pyramid

MicroMenders' IT Maturity Pyramid can help your San Francisco Bay Area business better understand the maturity and efficiency of your IT Services model. If it is time to improve the maturity of your IT operations, we have the experience to get you there.

Our Tier 5 Service promotes the ongoing disciplines and improvements needed to help your business realize more from your IT investment. We implement the tools, systems, best practices, and personnel necessary to elevate IT performance within your business.

  • Business Aligned – IT focused on desired business outcomes. Continual improvement with the ability to respond to new opportunity and change, further enabling agility and innovation within your business.
  • Strategic IT – IT efficiency and business value has improved. IT is predictable and aligned to delivering services optimized for business needs.
  • Proactive IT – IT focused on preventing issues and reducing reactive events. Improved IT uptimes and compliance with IT standards and best practices. IT planning, budgeting, and roadmap.
  • Reactive IT – IT firefighting mode! Little documentation and non-IT staff assigned to IT support roles. Event response and planning improved, but not cohesive.
  • Ad-Hoc IT – No IT Owner. Events unplanned, impacting staff productivity. Work gets done but the process is poorly controlled and the budget is often exceeded - if there is one. Inconsistent outcomes.

1 Core Service – 3 Great Plans!

Tier5 is our branded MicroMenders managed IT service. It provides the core elements necessary for any San Francisco Bay Area business to improve IT performance and IT maturity within your company.

3 Tier5 Plans

  • Core – Leverage our technical services with a flexible payment model – pay for services as needed
  • Core+ – Technical services at a predictable monthly cost
  • Core+ Cloud – Managed, all-inclusive Cloud solution with the hardware, software, licensing, and cloud services that most businesses require

All Plans include these Tier5 benefits

  • 24x7x365 Access to Service Desk Team
  • Proactive Systems Review & Management
  • Backup Management
  • VOIP Management
  • Tier5 Desktop Security
  • Cloud Service Management
  • 24x7x365 System Monitoring and Alerts
  • Business Enablement Services
  • Assigned Strategic Management Team

Upgrade your Tier5 Plan to include any Advanced Security Solution

Tier5 ADVANCED Security Suite

For clients with regulatory or other compliance requirements, we provide specialized security products and services, in addition to the Tier5 Desktop Security provided within every Tier5 Plan. Tier5 Advanced Security Suite services can be purchased and added to your Tier5 Plan in any combination:

  • MFA
  • Security Operations Center (SOC) Services
  • Disaster Recovery & Business Continuity
  • Data Encryption
  • Compliance Services
  • Awareness Training

Other Solutions

When it's time to upgrade your infrastructure, MicroMenders can recommend and provision a number of best practice solutions involving VOIP, Backup, Mobile Device (MDM), and Data Center, among others.