Security Awareness Training

Ongoing education programs that teach employees how to identify and respond to cyber threats like phishing, social engineering, and malware. These programs help reduce human error and strengthen organizational security.

Security Posture

The overall strength and effectiveness of an organization’s cybersecurity policies, tools, and practices. A strong security posture reflects the ability to identify, prevent, and respond to cyber threats.

Service-Level Agreement (SLA)

A formal contract between a service provider and client that defines performance expectations, uptime guarantees, and support response times. SLAs help ensure accountability and quality of service.