Security Posture

The overall strength and effectiveness of an organization’s cybersecurity policies, tools, and practices. A strong security posture reflects the ability to identify, prevent, and respond to cyber threats.

Service-Level Agreement (SLA)

A formal contract between a service provider and client that defines performance expectations, uptime guarantees, and support response times. SLAs help ensure accountability and quality of service.

Shadow IT

The use of unauthorized software, hardware, or cloud services within an organization, posing security and compliance risks.

Single Sign-On (SSO)

Allows users to access multiple apps and systems with a single set of credentials. Improves user productivity and reduces the risk of credential theft.