Botnet

A network of infected computers controlled by a hacker to carry out cyber attacks such as DDoS attacks, spam, and credential theft.

Break/Fix Model

A pay-as-you-go approach to IT support, where businesses only seek help when something goes wrong, rather than having ongoing maintenance or proactive monitoring.

Bring Your Own Device (BYOD)

A workplace policy that allows employees to use personal devices—such as smartphones or laptops—for work purposes. While convenient, BYOD increases security risks and requires strong policies and mobile device management (MDM) to keep data secure.