Botnet

A network of infected computers controlled by a hacker to carry out cyber attacks such as DDoS attacks, spam, and credential theft.

Break/Fix Model

A pay-as-you-go approach to IT support, where businesses only seek help when something goes wrong, rather than having ongoing maintenance or proactive monitoring.

Cloud Computing 

The on-demand delivery of IT resources—such as servers, storage, and applications—over the internet, allowing businesses to scale and access technology without managing physical infrastructure.