Information Technology (IT) is a critical
business tool that drives your business and can set the quality
of your customer service ahead of the competition. While the
value of your IT systems is immeasurable, the cost and complexity
of maintaining the systems you need can strain critical employee
and financial resources.
With the needs of small businesses in mind, MicroMenders has
created the iTeam, our IT Support and Management Practice designed
to help our clients:
- Manage IT Costs
- Expand and Increase IT usefulness within the business
- Improve Network Efficiencies
- Free staff and management time to focus on business priorities
The MicroMenders iTeam
The MicroMenders iTeam provides structured IT Support Solutions
for small businesses who understand the importance of an efficient
IT system, but lack the time or expertise to manage them in-house.
Separate and unique from our IT Consulting Services, the iTeam
staff is dedicated solely to delivering high quality Management
and Support Solutions.
Each iTeam member is selected and trained to provide the best
in IT support. They excel at exemplary customer service, have
great people skills and provide the high-level technical expertise
you need to set your business up for success.
The iTeam includes the following experts:
- iTeam Account Manager
- iTeam Consultant
- Network Engineering
- Systems Administration
- Desktop Support
- Network Operations Center
- Helpdesk Support
The iTeam is self-contained, with the expertise to provide
Management and Support Solutions as well IT advisory services.
You can rely on your iTeam to plan, design and implement most
small business IT solutions without further assistance from
our Consulting Services group (but it’s great to know
they are there if you need them!).
Holistic Approach. Tested Methodologies.
The MicroMenders IT management approach starts with understanding
your business – what you do, how you do it and the business
implications of a functioning (or non-functioning) IT system.
We’ll review your employees’ expectations –
from Corporate Principals to the receptionist. We’ll
make sure we understand what constitutes a successful partnership
between your company and ours.
MicroMenders has unrivaled experience providing Managed Solutions
throughout the Bay Area. Unique to MicroMenders, our iTeam
is larger, with greater variety of skills, than the entire
staff of most competitors. We have created a best practices
framework second to none, with management methodologies built
upon the industry standard ITIL (IT Information Library) framework.
Our methodical approach saves time and money, assures consistently
high results and high user satisfaction.
The iTeam Guarantees Results
We believe in what we do, and back it with our iTeam Guarantee
– if we miss a commitment to you, we will compensate you
for the trouble. Every iTeam Management Solution includes defined
Service Level Agreements and imposes financial penalties upon
us if we don’t deliver as agreed.
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