IT Service Continuity Management
MicroMenders approach to disaster recovery planning is based on ITIL (Information Technology Infrastructure Library), the framework and best practices for IT Service Continuity Management (ITSCM). An organizational overview of MicroMenders ITSCM service offering is described by ITIL’s Business Continuity Life Cycle as shown in the diagram below.
Following project initiation, during the Requirements Analysis and Strategy Definition phase, we perform a Business Impact Analysis and Risk Assessment to identify your business requirements for disaster recovery, threats and vulnerabilities that may affect IT Service availability, and risk reduction measures. We then present you with an ITSCM Strategy Recommendations document that includes options for risk reduction measures and recovery strategies as well as the estimated costs for the various options.
During Implementation MicroMenders will develop a Disaster Recovery Plan for IT Services, coordinate implementation of chosen risk reduction measures and drive the development of recovery procedures for each IT Service. MicroMenders has extensive experience with IT design and implementation projects, and qualified network and systems engineers at all levels that we leverage during this stage to effect the rapid deployment of selected systems, tools, and procedures.
Operational Management covers operational processes the client should implement in order to ensure that the organization’s disaster recovery preparedness is sustained, disaster recovery plans and procedures are kept up to date and that staff are trained in performing recovery activities. MicroMenders can assist your organization’s IT staff in developing and deploying the operational practices, as well as providing periodic Operational Reviews to monitor progress and ensure that deployed practices are being maintained within the organization.