IT Operations Process
The key difference between managing your operations and reacting to developments is the process you follow. Our Operations Management Consultants can help you implement management frameworks and organizational controls that will establish clear, well-defined operational processes within your IT department that will better enable you to analyze performance, control change, manage incidents, and respond to new demands calmly and effectively. We’ll help you minimize the impact when incidents occur by reviewing and modifying your:
With our IT Operations Management Services, you and your company can:
- Process Review and Analysis
- Change Management
Using our IT Operations Management Services, you can optimize your operational performance and capitalize on communications technologies. We accomplish this by mapping out your future IT plans, based on your expected business growth, so that you can budget accordingly. We’ll evaluate your network’s capacity and design a strategy to implement the system requirements that will be needed to meet your company’s anticipated and evolutionary changes, starting with the next three years--and going out as far as you’d like.
- Unleash the inherent potential of new technologies.
- Streamline operations, increase efficiencies and reduce costs.
- Reach and maintain new performance levels.
- Improve your quality of service.
- Develop new competitive capabilities
- Identify, document and communicate Service Levels.
MicroMenders has adopted ITIL as the basis for its philosophy and practice around IT Operations Management consulting. The IT Infrastructure Library, or ITIL, is rapidly emerging as the most widely accepted approach to IT service management in the world. The ITIL provides a cohesive set of best operational organizational practices and controls, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
MicroMenders can assist your organization in the implementation of an entire management process framework, or, if you require a more targeted focus, we’ll help you develop of any of the component processes of ITIL relevant to your objectives.
ITIL Service Support Processes:
ITIL Service Delivery Processes:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- IT Service Continuity Management
- Availability Management
- Capacity Management
- Financial Management for IT Services