If your current IT support team can handle the daily workload, but you want to extend ‘IT Awareness’ beyond regular business hours, then iTeam Alert is a great place to start. Our second set of eyes can also expedite problem notification during standard business hours.

iTeam Alert is a monitoring solution for part, or all, of your IT infrastructure. When IT events exceed defined limits, the iTeam immediately presents it to the client for resolution by your IT Staff or a MicroMenders iTeam Response staff member.

If you are looking for a solid IT Management solution, at a cost below typical on-site solutions, then iTeam Protect is an effective cost-conscious fit for many small businesses.

iTeam Protect includes all the benefits of iTeam Alert, while incorporating the management of the IT environment to minimize undesired IT events. The iTeam Protect service level places the responsibility to respond and resolve IT issues in the hands of the iTeam.

IT events exceeding defined support limits are resolved by iTeam Response Staff – remotely when possible, but on-site when required. In addition, client employees are provided with Help Desk support.

When you need proactive IT Management as well as immediate, personal attention for your users, iTeam Complete provides the efficiencies of remote management, with the on-site presence your users want (and need).

iTeam Complete includes all the benefits of iTeam Protect, with the addition of an on-site iTeam staff member presence to facilitate day-day operational support. iTeam Complete offers the advantage of remote management technologies, while providing more ‘tailored’ support through on-site iTeam personnel. Your on-site iTeam staff member can be on-site as little as twice a week for four-hour time blocks or provide you with an 8 hour x 5 day on-site presence.

Could your business use assistance with specific or unique IT tasks? iTeam Assist is designed to augment an operational IT department and is a great way to free up your internal staff to focus on more appropriate tasks.

Today’s technology workers are highly skilled and highly compensated! It makes sense to focus their efforts on IT duties most essential to the business. Many daily/weekly/monthly IT tasks are important, but they are often administrative and repetitive. Our iTeam Assist solution applies ‘Best of Practice’ processes with the efficiencies of scale to tackle important recurring tasks at a lower cost than can be achieved with an on-site resource:

iTeam Assist includes monitoring, administration and reporting solutions for many of today’s recurring administrative processes:

• Patch Management
• Antivirus Updates
• Backup Log Review and alerting
• Server Log Review

			Feature	Advantage	The Benefit to You
			24x7 Monitoring & Alerting 24x7 Web Page Monitoring Quarterly Trend Report Quarterly Trend Analysis Bi-Annual External Security Audit	Notification of devices in marginal and failed states Notification and trending of Web site status and performance Historical data analysis of device performance and operational state External vulnerability scan and analysis	24x7 “Awareness” of the state of your network. Proactive response to early indicators of future network problems Ensures your internet presence is ‘live’ and functioning optimally for customer convenience and retention. Provides critical data points, assuring a consistent quality of service and assisting with long term IT planning Identify and reduce the risk of unauthorized, external access to your network from the Internet.
		24x7 Incident Response 24x7 Network Phone Support Quarterly Performance Review Annual Technology Review/Budget Planning Backup Log Review Server Log Review Daily Administrative Maintenance Network Administration Antivirus Management Patch Management 8x5 Service Desk Incident Tracking System Documentation		Service response when you need it most. Review of historical data as a baseline to the progress of the IT strategy. Analysis of technology as a business enabler and benchmark comparison to other companies. Consistent execution and logging of IT systems management best practices Consistent monitoring and updating of software protection systems Experienced service team available to respond to and manage service requests Builds a historical reference of service requests and on-going maintenance of system documentation	A team of engineers stand ready to assist or respond to urgent network problems. Regular review, analysis and management of your IT strategy. Assures your IT strategy aligns with your business objectives. Together, we’ll create an IT roadmap that’s right for you. Proactive management of system health and early detection of possible system performance issues Keep critical applications up to date and reduce downtime from malicious virus software. Built on industry best practices, the service desk is your single point of contact for service requests Decrease the time for problem resolution by maintaining accurate, up-to-date service history and site documentation
	On-Site Desktop Support On-Site Network Support On-Site System Administration			Experienced, trained IT professionals provide scheduled on-site support of your users and your network, following our IT Best Practices	Our experienced, knowledgeable Support Team provides that extra level of on-site support when your critical users need it or your business demands it.