Navigating Today’s Desktop Challenges

We understand desktop environments are ever changing and can present a wide range of potential software and hardware complications. The reality is that very few enterprises have the time, money, or resources to provide the comprehensive support their employees need to keep their desktop environments operational, secure and productive.  Fewer still have the robust delivery infrastructure to maintain consistent levels of service for all of their employees — whether in the office, on the road, or at the home office.

With TIER5 Managed Desktop Service, you assign the risk to us, with a predictable, cost-effective approach to your company’s complex desktop requirements.  Our Desktop Plan leverages your IT investment by delegating your daily user support issues to our onsite network operations center (NOC).  This service team responds quickly via our remote help desk, servicing desktops, laptops and printers.  If a remote resolution is not reached, we dispatch a field service technician to the end user’s site for onsite repair.  In the end, your personnel get the right desktop support to maintain productivity levels and prevent avoidable downtime.  It is the easiest and most affordable way to provide support for your end-user environment.

We bundled TIER5 Desktop Service with our TIER5 Managed Network / Servers plans so we can proactively resolve most issues before they adversely impact your business or reach the desktop level. This allows you to stay focused on your business, while we keep your servers, network and desktops running securely, 24x7x365. For a predictable fixed monthly fee, we look at every aspect of your IT.

Matching Your Support Needs

TIER5 Service flexes to your business needs and budget requirements, from the desktop to the network. Every plan includes standard business hours support for your servers, 24x7 after-hours monitoring and desktop support for a flat or hourly fee during normal business hours. All plans come with our remote assistance software on your desktops for emergency coverage. We will help you identify and select the best plan for your technology and business needs.

Benefits Delivered

Partnering with MicroMenders, we provide your business with repeatable, predictable and proven remote and local support for all of your service inquiries. This enables you and your company to realize the following benefits: Supplemented support by reliable, experienced technical engineers

• Reducing desktop support challenges with comprehensive coverage
• Predictable, contained cost per employee/seat
• Guaranteed response time
• Remote control diagnostics and asset scanning

For more information about our TIER5 Managed Desktop plan and how we can help your business, please contact 866-99-TIER5 or be sure to fill out the form to the left and a sales representative will contact you.