TIER5 Managed Desktop
Navigating Today’s Desktop Challenges
With TIER5 Managed Desktop Service, you assign the risk to us. Our Desktop Plan leverages your IT investment by delegating your daily user support issues to our onsite network operations center (NOC). This service team responds quickly via our remote help desk, servicing desktops, laptops and printers. If a remote resolution is not reached, we dispatch a field service technician to the end user’s site for onsite repair. In the end, your personnel get the right desktop support to maintain productivity levels and prevent avoidable downtime. It is the easiest and most affordable way to provide support for your end-user environment.
We bundled TIER5 Desktop Service with our TIER5 Managed Network / Servers plans so we can proactively resolve most issues before they adversely impact your business or reach the desktop level. This allows you to stay focused on your business, while we keep your servers, network and desktops running securely, 24x7x365.
Matching Your Support Needs
TIER5 Service flexes to your business needs and budget requirements, from the desktop to the network. Every plan includes standard business hours support for your servers, 24x7 after-hours monitoring and desktop support for a flat or hourly fee during normal business hours. All plans come with our remote assistance software on your desktops for emergency coverage. We will help you identify and select the best plan for your technology and business needs.
Partnering with MicroMenders, we provide your business with proven remote and local support for all of your service inquiries. This enables you and your company to realize the following benefits: Supplemented support by reliable, experienced technical engineers
- Reducing desktop support challenges with comprehensive coverage
- Predictable, contained cost per employee/seat
- Guaranteed response time
- Remote control diagnostics and asset scanning
For more information about our TIER5 Managed Services Plans and how we can help your business, please contact 866-99-TIER5 (1-866-998-4375) or be sure to fill out the form to the left and a sales representative will contact you.